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Can We Help You?

Chocoholic.com has designed this site for easy navigation any way you prefer, whether it is via menus, pictures or search. Our product selection is vast, and once you are under the Chocoholic.com spell you may never want to leave, but when you have found that perfect delicacy to quench your chocolate craving, checkout is easy.

Shopping at Chocoholic.com is quick and convenient. Our shopping cart makes it easy for you to securely purchase chocolates from all of our Chocolatiers. Because many of our Chocolatiers will be sending their products directly to you from their kitchens, there may be a separate shipping charge for each Chocolatier. We will consolidate shipments whenever possible.

Searching

You may search for whatever you like using our powerful search engine. Our convenient search engine will check all of our Chocolatiers' pages for the products you seek and will return products which most closely match what you’re looking for. 

Order Selection

When you find the products you wish to order you may enter your deisred quantity on the product listings pages or you may click on the item for more detailed information about the product. You may enter the desired quantity into the boxes next to the products and ADD TO CART. Do so for all the products you wish to order from the listings or details pages. When you have finished, you may click the CHECKOUT button or CONTINUE SHOPPING by simply navigating to other categories using the left navigation menu or you may use search.

Viewing the contents of your Shopping Cart

As soon as you have selected one or more products, the Shopping Cart automatically updates and highlights the running total of your purchases at the top left of the page. You can always modify the contents and quantities in your shopping cart by simply clicking on any item in your shopping cart.

Check Out

When you're satisfied with your product selections click on CHECKOUT which uses the latest in eCommerce security technology. This will take you to our ONE PAGE CHECKOUT in which you enter the necessary shipping and billing information. Our SECURE CHECK OUT facility ensures that all information is securely encrypted so that it cannot be seen by anyone other than our billing department. If for some reason you cannot use our secure server (often corporate firewalls create such problems), you can still order products securely by using the Phone option for providing credit card information. Callers should use our toll-free number...1.888.CHOCO.4.U / 1.888.246.2648

Security & Privacy

At Chocoholic.com security and privacy are of utmost importance. We use a state of the art secure Web server and adhere to strict privacy guidelines. As described above, we offer a manual Phone option if you do not feel comfortable with security technology. You can view our Privacy Policy here.

Shipping

We currently ship throughout the continental United States. We are planning to include Alaska, Hawaii and Canada in the near future. We offer postal service, regular ground, 3-day ground, two-day air and next-day air shipping options. However, during warmer seasons our Chocolatiers will often only ship two-day or next-day air. This is often the case when the destination is in (AZ, NM, TX, LA, AL, GA, FL).

In addition, all deliveries are subject to weather holds at our discretion so that your selections are not damaged by extreme heat or cold. We will contact you to advise you of weather related delays. In general, orders received before 4:00 pm Pacific Time will be processed and shipped the next day and should arrive in three to four business days or less. We will obtain shipping tracking numbers and provide tracking information whenever possible.

NOTE: Orders received on Thursdays (unless shipped next-day air) and Friday's (unless shipped next-day air with Saturday delivery), will not be shipped until the following Monday to protect your order from melting. if your order sits in a brown truck for too long it could turn into a brown puddle...and we don't want that to happen!

Shipping Rates

Many of our Chocolatiers offer fixed price shipping per item for simplicity, while others provide weight-based shipping charges. When you order from more than one Chocolatier, each may incur a separate shipping charge as they could be sourced from different locations around the country.

Placing an Order

When you have filled in all the required information on the CHECKOUT page, click on PLACE ORDER. This will bring up complete your order and authorize your credit card. Verify that everything is correct before you click on the PLACE ORDER button. The order is now complete and you will be emailed a receipt that details your order. You can print this receipt for your records. 

If you have any questions about the ordering process, please feel free to email or call us at 888.246.2648.

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Customer Service Rating by LivePerson
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